All rates are quoted on a per room basis with two persons occupying the room.

We do our best to reply to all legitimate e-mail inquiries within an hour or so. However, if you have not received a reply it is more than likely due to one of the following causes :
- Incorrect E-mail Address: More often than not, the e-mail address that was provided to us was not correct. Please check that your e-mail address is correct and resend.
- Incorrect Date: We sort e-mail by date and if the date on your e-mail server or computer is wrong we may not be aware that you have sent us an e-mail.
- Not Received: Not often, but every once in a while we simply do not receive your e-mail
- Other: Some e-mail servers, most notably AOL and Earthlink have spam filters in place that do not deliver "unauthorised" e-mail without prior approval - please check and make sure that your e-mail server will accept e-mail from rooms@kualalumpurRooms.com. And finally, without a confirmed reservation, we do not provide contact details for any hotel and ignore such requests.

There are two reservation procedures depending upon the hotel. Smaller hotels often do not have an automated reservation system and reservations are processed manually. Larger hotels usually have the ability to process reservations with instant confirmation.

Reservation process for Instant Confirmation ( icon will advise)

First after you have found a hotel to your liking click on the reservation form, fill in all requested information fields and submit. If room is available for your requested dates you will be requested to supply a valid credit card to submit and confirm the reservation. The reservation, along with your credit card information, will be sent directly to the hotel.

The hotel reserves the right to validate your credit card information to process your reservation. The name on the credit card must match the name on the reservation. Once the hotel has validated your credit card information it will send to you an email confirming the reservation with the hotel's confirmation number or code together with a copy of the hotel's cancelation policy, a link to check your reservation and a link to cancel your reservation. Without the hotel's confirmation number you do not have a confirmed reservation.

That said, if the hotel can not, for whatever reason, validate your credit card your reservation will be cancelled and the hotel will send to you an email advising that the reservation has been cancelled. You may resubmit the reservation with the correct credit card information or a different credit card.

Once your credit card has been validated and your reservation is confirmed by the hotel) you are subject to the hotel's cancellation policy, usually 48 - 72 hours prior to arrival (using the hotel's time) or one night's stay is charged to your credit card by the hotel. However each hotel has its own cancellation policy which is posted on the hotel's reservation form and which you will receive a copy of from the hotel. Read this information carefully.

Last minute reservations can not be cancelled and the hotel will usually validate the credit card by charging one night's stay upon receiving your reservation.

If you wish to modify the reservation you will need to cancel your original reservation and make a new reservation with the new dates. Be advised that during peak season it is better to check availability of your new dates prior to canceling your original reservations. If your new dates are not available you may contact us (KualaLumpurRooms.com) and we will try to assist you to modify your reservation although we can not guarantee we will be able to do so.

In the rare case that the hotel becomes fully booked just prior to receiving your the hotel will send you cancelation email, to inform that the reservation can not be processed. If the hotel is fully booked we (KualaLumpurRooms.com) will suggest possible alternatives.

Reservation process for small hotels.

That said, understanding that most hotels in Melaka are smaller, family owned and managed properties the reservation system in these hotels is not automated and as such the process is as follows:

First, after you have found a hotel to your liking, click on the reservation form, fill in all the blank fields and submit. If room is available on your requested dates you will be given the opportunity to submit your credit card details to process the reservation more quickly. However be advised that the hotel will review the reservation for availability and final confirmation. Likewise, if the room is not available for the dates requested you may still submit the reservation and be placed on a wait list. We will keep you advised of your request and suggest alternative accommodations as needed.
All hotels require a deposit or credit card guarantee to confirm your reservation. We do not 'bait and switch' - hotels that are fully booked are posted in advance (click here to view current list).

That said, if you do not submit your credit card details when making your reservation and the room is available you will need to forward your credit card information within 24 hours or your reservation will be cancelled. We will provide you with the location of our secure server or, if you prefer, you may fax your credit card information. Please be advised that KualaLumpurRooms.com will not any amount to your credit card. We only pass this information onto the hotel. Once we have the credit card information we will email to you the hotel's confirmation number or code.

Once your reservation has been confirmed you are subject to the hotel's cancellation policy - usually 48-72 hours prior to arrival (hotel's time) or one night's stay is charged to your account by the hotel. However each hotel has its own cancellation policy which is posted on the hotel's reservation form. Read this information carefully. If you need to change of cancel your reservation you must advise us accordingly. We confirm alll cancellations with the hotels.

Sorry, no. The rates are quoted by the hotels and, for any number of reasons, are in Malaysian Ringgit - it is not up to KualaLumpurRooms.com.

Since starting KualaLumpurRooms.com in 2000, we have made countless site inspections at hotels all throughout Kuala Lumpur We have conducted quarterly rate surveys and have received a fair amount of feedback from our clients - so much so - that we feel confident in pointing out which hotels provide the most value for money in any given price range.

Preferred hotels are those hotels where the management has, over the years, demonstrated an effort to offer superior value for money in terms of facilities, customer service, friendliness and cleanliness.

We value your privacy as much as we treasure ours. When we contact a hotel to confirm a booking we only provide to the hotel that information which the hotel would normally obtain during check-in or registration. We do not use any of information you have given us for any other purposes nor do we sell, rent or give your information to any 3rd parties. We never have and we have no plans to do so. For more information please click here.

For many countries yes. For more information please click here.

However things have a way of changing and it is best to get more complete, up to date  information at the nearest Malaysian Embassy. For a list of Malaysian embassies around the world please embassy information.

No. As long as you abide by the hotel's cancellation policy (usually 24 to 72 hours advance notice; fyi, each hotel's policy is different and the hotel's policy will be written on the hotel's reservation page) there is never a fee to change or cancel your reservation with KualaLumpurRooms.com.

Sorry, no. Inasmuch as we can not verify the authenticity of the requesting party we can not take responsibility to forward any commercial communications whatsoever. You will need to contact the travel agent, hotel or reservation service that made the reservation in the first place.